Clients, vendors, investors and regulators are your keys to success in business. Developing and maintaining their trust is critical. Conducting proper due diligence is essential to minimizing fraud, managing risk, and maintaining compliance with regulations such as the USA Patriot Act, the Foreign Corrupt Practices Act (FCPA), the Bank Secrecy Act (BSA) and Sarbanes-Oxley among others.
With a reputation for "leaving no stone unturned", ETS agents search for information in all kinds of places, not just public records. There may be questions of financial condition, professional reputation, trademarks, business history, clients, vendors, etc. ETS provides accurate, timely and compliant information so you can answer all of the hard questions and make the most informed decisions.
If you let your customers believe, through your own inactions, that it is ok to pay you whenever they feel like it, they will do just that. However, if you present a friendly but firm way of doing business with the customer from day one, it will likely be a great relationship.
Simply put: you have to train your customers how to do business with you. This includes a clear understanding of business terms such as deliverables and payments.